Booking Terms & Conditions

Clause 25.7 - Fees

25.7 The Fee is non-refundable at all times and under any eventuality. Renters must confirm and be happy with all aspects of their Booking before making the initial payment for the Booking, which could include the Fee, as the Renter will not be entitled to any refund of the Fee under any circumstances. Furthermore, Renters agree that the services covered by the Fee/Introduction Fee are considered completed and satisfied the moment the Renter enters a contract for a Booking. Renters will still NOT be entitled to a refund of the Fee if they take advantage of any cancellation policy they may be granted by the Property Provider or clause 26. Renters should consider taking out suitable Event, Holiday or other Insurance if they are concerned with any aspect of the ‘non-refund’ aspect of Our Fee or of the Cancellation policy in clause 26. Alternatively Renters should check with their home, travel or other insurance policies as to whether they are suitably covered in any eventuality which means the Booking will not proceed.