Terms & Conditions
When making a booking, please ensure you read the relevant property terms and conditions for your booking as well as the Terms of website use.
Terms of website use
Please read these terms of use carefully before you start to use the Site. By using Our Site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using Our Site, as per clause 3.1.6.
Property Provider Terms & Conditions
(For bookings)
Please read Our Terms & Conditions for the relevant property as set out below, before completing your booking.
Hackford Hall
Houghton Farmhouse
Edgar Farmhouse
Elms Farmhouse
The Whim
Once you have paid over your Introduction Fee to Us as The Introducer, a legally binding contract will exist, and it shall be acknowledged by you that you have read and accepted both Ours and The Property Provider’s terms and conditions in full (“Terms”). In particular, We wish to draw your attention to the following Terms of the Property Providers; clause 5.e Payment Schedule; clause 5.k, Inflation Surcharge policy; clause 6, outlining the cancellations policy; clause 8.z restricting EV charging; clause 9 outlining how your security deposit is treated, specifically, clauses 9.h and 9.i; clause 10 the Compensation policy, specifically clauses 10.f and 10.g; and clause 16.d regarding insurance. We ask you read the whole Terms & Conditions.
Booking Terms & Definitions
This page is to help understand the terminology used when you are booking one of our properties
‘Full rate’ and ‘Accommodation price’
Where you see ‘Full rate’ or ‘Accommodation price’ during the booking process or on Our Site, you must read this as meaning the Rental Rate for the selected dates you have chosen, as defined by Our Terms in Clause 1.18.
‘Total’, ‘Property total’, ‘Total price’ and ‘Grand total’
Where you see ‘Total’ or ‘Property total’ or ‘Total price’ or ‘Grand total’ during the booking process, or on Our Site, you must read this as meaning the Advertised Rate plus Extras (if applicable) for the selected dates you have chosen, as defined by Our Terms in Clause 1.3 for Advertised Rate and Clause 1.12 for Extras.
‘Deposit’
Where you see ‘Deposit’ during the booking process, or on Our Site, you must read this as meaning the initial Booking Payment for the selected dates you have chosen, as defined by Our Terms in Clause 1.7. This is roughly 45% of the Advertised Rate/Total/Property total but will vary according to the extras chosen and to the size of the variable Rental Rate compared to the fixed Utilities Surcharge. Its exact calculation is 35% of the Rental Rate + Our Fee, (which is 12% of the Rental Rate) + any ‘Extras’.
‘Total options and extras’
Where you see ‘Total options and extras’ during the booking process, or on Our Site, you must read this as meaning the itemisation and combination of the Introduction Fee, (Our “Fee” as defined by Our clause 25), the Utilities Surcharge (as defined by Our Clause 1.23), the Booking Refund Protection (if selected) and Extras (as defined by Our Clause 1.12) payable under the Terms of the Booking.
Settlement Agreement
The settlement agreement is used in every instance where We make a claim against the Security Deposit. Which all parties to the contract agree in advance to sign Our standard settlement agreement, which contains a Non-Disclosure Clause (“Settlement Agreement”).