Booking Terms & Conditions

Clause 9 - Security Deposit

We will retain a Security Deposit for the duration of the Accommodation stay. This Security Deposit to held by Us in respect of damage to the Property, damage or loss of contents, damage or loss to keys, excessive or incorrect use of facilities (including, but not limited to, telephones, internet, and other amenities provided at the Property) or any loss We suffer as a result of any breach of these Terms by The Client:

a. The Security Deposit is required to be paid by the Lead Client to Us 14 days before the Check-In Date. We will not release keys or access codes until We receive the Security Deposit.

b. The Security Deposit is paid by way of Bank BACS transfer only to Our bank account as advised on the Booking Confirmation or subsequent communications from Us.

c. The Security Deposit amount will be advised to the Lead Client in the Booking process and confirmed by the Booking Confirmation.

d. If the Security Deposit is not received before the Check-In Date we reserve the right to refuse access to the Accommodation and cancel the Booking without any recourse to any Client or any right to a refund.

e. We reserve the right to invoice you and/or charge your credit/debit card (where provided) in order to recover Our unrecovered reasonable costs if the Security Deposit paid under this clause is insufficient to cover the costs of repair or replacement of all damage caused to The Property and/or its contents during your Accommodation. The Client and the Lead Client will be liable for all costs associated with all and any damage caused by The Client.

f. The Property Provider will assess The Property via Our Check-Out Process after your Accommodation has ended and will:

i. provide the Lead Client with a refund of the deposit made under this clause; or

ii. inform the Lead Client of the amount to be retained; or

iii. inform the Lead Client of the amount to be further charged; or iv. a combination of any of the above at Our discretion.

g. If any proportion of the deposit is to be retained under this clause or an invoice for further charges is to be issued, We will provide the Lead Client with a summary of Our Check-Out Process report, to include all items discovered and the associated costs to resolve each issue.

h. In every instance where We make a claim against the Security Deposit all parties to the contract agree in advance to sign Our standard settlement agreement, which contains a Non-Disclosure Clause (“Settlement Agreement”). The Lead Client will sign the Settlement Agreement on behalf of all members of The Client group/party and, in doing so, binds The Client collectively and individually to the full terms of the Settlement Agreement, including the Non-Disclosure Clause. A sample template of Our Settlement Agreement is available here. By concluding a Booking, the Lead Client accepts this clause 9.h in its entirety on behalf of The Client and confirms all members of The Client group have read and accepted the specific terms of the non-disclosure clause of the template Settlement Agreement and also the whole Settlement Agreement.

i. The Client and Lead Client further accepts and agrees that any refusal to sign the Settlement Agreement will warrant The Client & the Lead Client liable for all possible damages & costs associated with The Property Provider enforcing their rights under this contract including but not limited to; pure economic loss, consequential loss, incidental loss, punitive damages and damages for reputational damage or defamation, all legal costs (including any bills issued for the time of The Property Provider to process the same at £60 per hour + VAT) and any other cost/damage, whether foreseeable or not + VAT (if applicable) at the prevailing rates.

j. We request that The Client informs Us of all damages or issues that may arise in a claim against the Security Deposit by Us as 21 soon as The Client is aware of the same. If we discover any issues during the Check-Out Process that The Client has not brought to Our attention previously, We reserve the right to charge an administration fee of £35 + VAT in addition to the full costs associated with the item in every individual instance. We will not charge this additional administration fee if the issue has been declared by The Client prior to the commencement of the Check-Out Process.